Terms of Service

Using LumePersona

LumePersona provides birth-chart exploration, AI-assisted Premium Reports and physical products. Our reports offer symbolic perspectives for reflection, not professional advice or scientifically established assessments. Read our Disclaimer before relying on a reading.

You must be legally able to enter a purchase agreement, or have permission from a parent or legal guardian where required. Provide accurate information and only submit another person’s birth details when you have authority to do so.

Your account and reports

Keep your password private and contact us if you suspect unauthorized use. Do not attempt to access another person’s account, reports or orders, bypass payment or security controls, or disrupt the service.

Confirm the birth profile before purchasing a Premium Report. Results depend on the information supplied and may contain errors. Reports are for your personal use; do not present them as verified facts about another person.

Prices, payment and delivery

Prices and checkout totals are shown in USD. Review the items, options, quantity, shipping and any applied discount before paying. Your bank or payment provider may apply currency conversion or other fees. Any import duties or taxes payable on arrival depend on the destination and applicable law.

PayPal processes payments. An approval screen alone does not confirm a completed purchase: our service must verify the payment. Digital reports become available through your account after successful payment verification and generation. Generation commonly takes around 5 minutes but may take longer.

Physical products require a valid shipping address. Preparation and dispatch may take approximately 3–4 weeks, plus transit time. We provide tracking when available. Stone color and pattern can vary between pieces; this does not reduce your rights where goods are defective or do not match their description.

Cancellations, returns, duplicate charges and technical failures are covered by our Refund & Return Policy. Statutory rights take priority over any conflicting term.

Privacy and service availability

Our Privacy Policy explains how account, birth, order and shipping information is handled. Payment providers have their own terms and privacy notices.

We may suspend misuse of the service or temporarily interrupt it for maintenance or security. Contact support if an interruption prevents access to a purchased product. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

Updates and contact

We may update these terms and publish the revised date here. Updates do not retroactively remove rights attached to an existing purchase. Contact support@lumepersona.com with questions or order issues.