Refund & Return Policy

Premium Reports · digital products

Premium Reports are generated specifically from the birth profile you select. Due to their personalized and digital nature, purchases are generally non-refundable once report generation has begun, except where required by applicable law or in cases of duplicate charges or technical failure.

By requesting immediate generation at checkout, you expressly consent to us starting to supply your report after payment is confirmed. Where applicable law permits, you acknowledge that your right to withdraw ends when this supply begins. This does not remove your rights if the report is not supplied or is faulty.

If generation fails, your report is unavailable, or you believe you were charged twice, contact us with your order ID. We will investigate and arrange a retry, delivery of your report, or a refund as appropriate. You do not need to make another purchase to report a problem.

If generation has not begun, contact us promptly to request cancellation. Please check your birth details and selected profile before paying.

Jewelry & physical products

Items may be ordered from our supplier specifically after your purchase. Once the supplier order has been placed or production has begun, we generally cannot accept cancellation or change-of-mind returns, except where applicable law provides otherwise. For goods made to your specifications or clearly personalized, statutory cancellation exceptions may apply.

Ordering a standard item from a supplier after you purchase it does not, by itself, make that item legally personalized. Any applicable cooling-off period, cancellation right or legal guarantee for standard items still applies, regardless of our supplier’s policy.

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order details and photos so we can help promptly. We will review the issue and, where appropriate, offer a replacement or refund. The 7-day request does not limit any longer statutory period or rights you may have.

For an eligible return, contact us for return instructions before sending the item. We will explain the return address and who bears the shipping costs, subject to applicable law. Do not send returns to an unconfirmed address.

Preparation and dispatch may take approximately 3–4 weeks; transit time is additional. Tracking information will be provided when available. Contact us if your order is significantly delayed or lost.

Requesting help or a refund

Email support@lumepersona.com with your order ID and a description of the issue. Do not send your full card number, security code or password. Approved refunds are returned through the original payment method; the time to appear depends on PayPal and your financial institution.

By completing your purchase, you acknowledge and agree to the policy applicable to your order. Nothing in this policy excludes rights or remedies under applicable consumer protection laws.